- On long-distance mister tickets purchased at Misurazione tagliando offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the cedola is purchased at the ticket office.
How do Rso register for the MUGI system?
Website (Access your account > Private sezione) / Mugi APP (My settings > Private dipartimento) Onesto see account movements, culmine up cards and obtain receipts for non-transferable cards you must register as a user of the system. Puro do this, go sicuro the Private Settore on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ancora-mail address). Your password will be di nuovo-mailed onesto you, and you can then log on and carry out most operations. Registration is per card (not verso user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used con the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or addirittura-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out strada the Private Reparto: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys Volte have made?
Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on telbet their card by registering for access preciso the Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by anche-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.
Where can Rso vertice up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
- Indivisible public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren tagliando machines and ticket offices.
- Automatic apice-up machines at the pullman stations durante Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic culmine-up machines at Sente of Liberty 20, Donostia (on the spigolo of Txurruka street).
- On-line, cammino the private dipartimento of the website, providing you are verso registered user.
How much credit can I load onto my card?
You can vertice up from �5 puro a maximum of �300, con multiples of �5. For on-line operations the maximum apice-up is �100.
How and when do on-line culmine-ups become available for use?
On-line top-ups carried out before h are available from h the next day, and vertice-ups made after h take an extra day preciso become available. However, this type of apice-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Bilancia tagliando offices or at Kutxabank ATMs. So, when you board the autobus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.
*City buses in Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.
